Home Energy Rebate Canberra

Pensioner DVA Hot Water Heat Pump Rebate

Pensioner Concession or Veteran Gold Card Holder?

Get a $2500 rebate on an energy efficient hot water system save hundreds on your energy bill every year with a hot water heat pump system!

Level Plumbing Canberra is an approved supplier for the Home Energy Support program. If you are an eligible Australian Pensioner Concession and Veterans’ Affairs Gold Card holder, we can help you get a $2500 rebate for a hot water heat pump.

Our team can help you with an approved:

Hot Water Heat Pump System
Reverse Cycle Heating and Cooling (includes split, ducted and multi-head systems)

For more information visit: Home Energy Support: Rebates for Homeowners - Climate Choices (act.gov.au)

Rinnai 250L Heat Pump V2

From $2,379 after rebate or $10 per fortnight**
Recommended up to five person household
Booster element for optimal performance
Zero-interest financing from ACT Households
7-year warranty on cylinder
3-year warranty on refrigeration components
Energy-efficient with up to 70% less energy usage
Great substitute for electric storage tank

**Available only for eligible ACT Sustainable Household Scheme participants approved for a 10-year zero-interest loan.

Rinnai 315L Heat Pump V2

From $2,627 after rebate or $11 per fortnight**
Recommended up to six person household
Booster element for optimal performance
Zero-interest financing for ACT Households
7-year warranty on cylinder
3-year warranty on refrigeration components
Energy-efficient with up to 70% less energy usage
Great substitute for electric storage tanks

**Available only for eligible ACT Sustainable Household Scheme participants approved for a 10-year zero-interest loan.

How to Apply

As an approved supplier, Level Plumbing can help you with the rebate process—which involves three primary steps. Here’s how we will take care of your application.

Step 1. Attend a free one hour live Everyday Climate Choices online workshop by the ACT Government.

Step 2. Get a quote for installation and submission of Category B application form [PDF 268KB] before product installation.

Step 3. Submission of Category B rebate form [PDF 389KB] after product installation.

The rebate will then be paid directly to you, generally within 10 business days of the ACT Government processing the form.

Need help to get started? Call our team to help you with your Home Energy Support Rebate.

Am I Eligible?

You are eligible if you meet all the following:

Hold an Australian Government Pensioner Concession Card or Department of Veterans’ Affairs Gold Card;
Own and live in the property;
Have attended a free Everyday Climate Choices workshop delivered by the ACT Government

Your Role

‣ You must read and agree to the terms and conditions surrounding the program. The applicant agreement can be found on Everyday Climate Choices’ webpage.

‣ Research and educate yourself on the product most suited to your needs.

‣ To help you, Everyday Climate Choices has provided product factsheets which applicants can access through its website. You can also find other resources that can help you with your research.

‣ Select ACT-approved suppliers that meet your individual requirements as well as expectations.

‣ Check your eligibility.

‣ Opt for the best quote for your needs.

‣ You must understand your obligations as a borrower, particularly those included in the agreement.

‣ Thoroughly read and understand the terms and conditions included in the supplier agreement. It may include product maintenance and warranty period.

‣ Give ACT Government your consent to gather relevant information from you when needed. It is to provide you with tailored assistance as well as to help with the ongoing improvement of the financing program. Collected information will be kept confidential and will onlybe reviewed by the Program delivery team.

Loan Provider's Role

‣ Assess your rebate/loan application and your eligibility for a loan.

‣ Pay the product supplier on your behalf once the system is successfully installed.

‣ Receive your loan payments for the term of your loan.

‣ Handle all information between customers, suppliers, and the ACT Government.

‣ Manage all loan-related complaints from customers.

‣ Oversee all suppliers’ performance, including safety and quality assessments

‣ Process applications where the customer decides to apply for a loan as well as the rebate. Customers applying for a rebate only will have no interaction with the loan provider.

Approved Supplier's Role

‣ Assess the suitability of your home, provide a quote for the product and installation, answer questions regarding the system and help you with your application;

‣ Check the applicant’s eligibility by requesting proof from the Australian government.

‣ Pensioner Concession Card or DVA Gold Card.

‣ Arrange the installation process of the unit.

‣ Hires a qualified and certified installer.

‣ Provides comprehensive information about the product.

‣ Fix any issues with the installed product in line with product warranties.

Unauthorised Suppliers

Ensure the supplier you have chosen is an approved supplier as part of the Sustainable Household Scheme. Check the Brighte website to see all authorized suppliers. Be wary that fraudulent persons may claim to be approved suppliers.

Disclaimer: Although there can be substantial benefits associated with investments made under the Scheme, there are also significant costs involved. It is important you fully understand the potential costs and savings, to make an informed decision about whether this offer is right for you.

ACT Government's Role

‣ Handles the overall delivery of the scheme.

‣ Evaluates and handles your rebate only application and rebate claim form.

‣ Offers advice and support concerning the products.

‣ Offer workshops and other educational resources related to the program.

‣ Make payment of the rebate to the homeowner once the product has been installed.

‣ Handles the overall delivery of the scheme.

‣ Evaluates and handles your rebate only application and rebate claim form.

‣ Offers advice and support concerning the products.

‣ Offer workshops and other educational resources related to the program.

‣ Make payment of the rebate to the homeowner once the product has been installed.

Are You a Pensioner Concession or Veteran Gold Card Holder?

Call us now on (02) 6188 6088 to book an on-site visit and free quote. We will help you run through the process to see if you qualify.

Qualified Australian Pensioner Concession and Veterans' Affairs Gold Card Holders can get a $2,500 rebate upon purchasing an energy efficient hot water heat pump. Level Plumbing Canberra is an eligible supplier for the Home Energy Support Program. Our team will guide you through the entire process.