You’ve worked hard to build the business. But the next stage can be hard to navigate on your own.
Whether you’re looking for stronger systems, better margins, more balance, future succession or a clearer path forward, Level works alongside established plumbing and electrical businesses to help strengthen what’s already been built.
Our Members are highly likely to recommend Level because the support is practical, personal and directly connected to their business. It is tailored to each business, with onsite guidance, hands-on implementation and support that works with owners and their teams.
NPS stands for Net Promoter Score. It measures how likely Members are to recommend Level, on a scale from -100 to +100.
Many plumbing and electrical business owners reach a point where the business becomes harder to manage than it used to be. The work is there, the team is growing, but leadership, systems and structure don’t always keep pace.
Level works alongside you to strengthen how the business runs, with regular coaching, business reviews and hands-on support from a dedicated Business Support Manager.
We help you identify what needs attention, implement practical improvements and build stronger consistency across your operation.
Members can continue with their existing brand and introduce a Level endorsement alongside it, helping you build credibility, strengthen customer confidence and leverage national opportunities.
It’s a practical way to retain the local reputation you’ve earned, while gaining the backing, tools and visibility of a wider alliance.
Many Level Members continue to build on the local reputation they have already created, while accessing the systems, support and commercial strength of the wider Level alliance.
Designed to strengthen your business while you remain independently owned.
Business systems
Improve visibility across pricing, jobs, margins, reporting and day-to-day operations.
Practical support
Work with a dedicated Business Support Manager who provides structure, accountability and ongoing guidance.
Brand strength
Leverage a trusted national brand to strengthen credibility, support new opportunities and help your business stand out.
Quality network
Connect with business owners who share ideas, opportunities and practical commercial insight.
Level has helped us move from gut-feel decisions to data-driven ones. We’ve grown revenue by 49%, improved gross margin and more than doubled net profit margin. That’s not just more work. It’s better work, priced and managed properly.
Peter Dillon, Director - Level Plumbing Tamworth
When you grow from one location to four, you need more than hard work to hold it all together. Level has helped us turn our systems into a consistent operating model across every location. We now have clearer visibility, stronger accountability and a better way to support our teams, which gives us the confidence to keep growing without losing control of the business.
Mark & Jody Wilks, Director - Level Electrical & Air Tamworth, Inverell, Gloucester, Muswellbrook
As a 130-plus person business, strong leadership structure is critical. We have different divisions, different leaders and a lot of moving parts, so continued growth depends on clear accountability and disciplined decision-making. Level gives us a valuable sounding board as we keep evolving the business. Through the Level team and other Members, we can challenge our thinking, strengthen how we lead, and keep building a more scalable, commercially focused business.
Andy Miller, Director - Level Plumbing Canberra & Level Electrical & Air Fyshwick
Since joining Level, the business planning and financial discipline we’ve introduced has helped us put stronger structure around the business. I was able to take six weeks off after an injury and the crew kept everything running smoothly, something that would never have been possible before. We’ve built a more capable team and the business continues to grow as a result.
David Dell, Director - Level Plumbing & Gas Goulburn
Being able to join Level without rebranding straight away made the decision a lot easier for us. We were proud of what we had built and felt a strong connection to our original name. In hindsight, though, I wish we had made the change sooner. Once we experienced the culture, shared learning and sense of belonging, rebranding felt like the right move for our business, our team and our future.
Doug Webster, Director - Level Electrical & Data Goulburn
Our business had traded under our original name for over 10 years, so we were initially hesitant about making a change. The dual brand approach made the transition easier than we expected. When we moved fully to Level, our customers came with us and the business has continued to grow.
Rowan Jolly, Director - Level Electrical & Air Maitland
Even while operating under our existing brand, being part of Level has opened up a completely new talent pool. We’ve brought in experienced people from within the alliance and are in discussions with another senior hire relocating, strengthening our team in a way that wouldn’t have been possible on our own.
Keelan Olsen, General Manager - Level Plumbing Chermside (Operating as D&S Plumbing)
We were working hard to build a more professional, commercially focused plumbing business, and the Level brand already represented exactly where we wanted to go. Since transitioning we’ve seen a clear lift in both the number and quality of applicants for our plumbing roles.
Aleck Parry, Director - Level Plumbing Lithgow
The support, ideas and accountability from Level Group have played a major role in helping us strengthen the business, grow our team by nearly 40%, and keep improving how we operate. I haven’t come across anything else like it in our industry.
Paul Wilks, Director - Level Electrical & Solar Mudgee
Level gives us everything we need to grow as a business - from practical business support to a network of Members who share real insights and solutions. Being part of this alliance has helped us move faster, operate with greater confidence, and consistently attract new customers - now averaging 67 a month.
Daniel Tait, Director - Level Plumbing Adelaide CBD
Four years ago, we told Level our ten-year dream was to build a successful business that would give us the freedom and flexibility. Today, that dream is our reality. The support, systems and community have made it possible to step away from the tools while the business continues to grow. Joining Level has been one of the best decisions we’ve ever made.
Kristy Hudson, Director - Level Electrical & Air West Gosford
Level supports established plumbing and electrical businesses looking to strengthen how they operate and build a more sustainable long-term business.
Businesses consider Level for different reasons. Some want stronger visibility and systems. Some want to reduce pressure on the owner. Others are looking to strengthen leadership, prepare for future growth or simply improve profitability.
Common reasons businesses join Level include:
Clearer reporting, stronger systems and better visibility across pricing, jobs, margins and performance.
Support to reduce reliance on the owner, improve accountability and give you more time back.
Practical support to improve margins, pricing discipline, financial visibility and business performance.
Coaching, team development and support to build capability around the owner.
A more sustainable business foundation, with support around structure, succession, growth or future opportunities.
Whether the goal is stronger systems, better visibility, less pressure or long-term growth, Level could be the right next step.
Level partners with established plumbing and electrical businesses that want to strengthen performance and build a more structured, sustainable operation.
Every business comes to Level for different reasons. Some are focused on growth and expansion, while others want to reduce pressure on the owner, improve consistency, strengthen leadership or build a stronger long-term business foundation.
The strongest fit is usually with business owners who value commitment, accountability and continuous improvement.
Level works alongside you and your team to strengthen the way your business operates, without taking control away from you.
You continue to run your business, while gaining access to proven systems, practical business coaching, operational support and a network of business owners who understand the realities of running a trade business.
Our focus is on helping you improve visibility, accountability, profitability and long-term performance in a way that suits your business.
Yes. You retain ownership, control and decision-making power over your business.
We support independently owned businesses. You continue operating under your own entity, with control over your team, customers, finances and day-to-day operations.
Our role is to strengthen the systems, support and structure around your business, helping you build a stronger long-term operation while remaining independently owned.
No. We offer flexible branding pathways based on your business, market position and long-term direction.
Some Members continue operating under their existing brand while introducing a Level endorsement alongside it. Others choose to adopt the Level brand more fully over time.
Our focus is on helping you leverage the backing of Level in a way that supports your goals, while protecting the reputation, relationships and brand value you’ve already built locally.
You’ll work alongside a dedicated Business Support Manager who understands the realities of running a trade business.
Support is practical and applied inside the business, including business coaching, operational reviews, systems implementation, financial visibility, accountability and leadership support.
You’ll also gain access to a broader network of business owners who openly share technical knowledge, business learnings and practical experience.
Yes. Business coaching is an important part of the Level model.
We combine practical business coaching with operational support, systems implementation, accountability and shared learning from across the alliance.
The coaching is applied directly to your business, helping you identify what needs attention, make practical improvements and keep moving forward with clearer focus.
The first step is simply a casual conversation to understand you, your business, goals and current challenges.
From there, we explore whether there’s alignment between your business and the Level model.
The process is practical, conversational and designed to ensure the right fit for both parties.
For established plumbing and electrical businesses looking for stronger structure, practical support and long-term confidence.
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